People Pay FAQs
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People Pay FAQs

What can I use the People Pay service for?

People Pay can be used to send money to any individual or business with a U.S Bank account and email address or mobile number. Use People Pay to pay a friend for lunch, pay your rent or send money to your college student or babysitter.

How does People Pay Work?

People Pay gives you a safe and secure way to quickly and easily send payments online or from your mobile phone.

People Pay allows you to send money in one of the following ways:

  • Deposit to bank account. If you know the contact’s account number and the routing and transit number of the financial institution where the account resides, you can deposit money directly into that account. Your money is delivered in 1-3 days.
  • Email Address/Mobile number. Allow the contact to decide how they want to claim the money. We will send an email or text message to your contact with the instructions explaining how to claim the money
  • PayPal. Send money instantly using PayPal. If you know the email address associated with the contact’s PayPal account, you can deposit money directly into that account.

How do get started with People Pay? 

Log into www.firstbanks.com. Select People Pay from the ‘Pay and Transfer’ tab at the top of the home page and follow the enrollment instructions. People Pay can also be accessed by clicking on the People

Pay icon located in the ‘Money Center’.

Once enrolled in People Pay, you can access via your mobile device using the First Bank on the Go app (clients must enroll in the People Pay service through First Bank’s eBanking before it can be accessed through the First Bank mobile app).

How do I add a new recipient/contact?

A new contact can be added by accessing People Pay through First Bank’s eBanking or through the First Bank on the Go mobile app. You will need to provide the contacts information, such as name, email address or mobile number and bank account information (optional).

Do recipients need to be a client of First Bank?

No. If the person you are sending money to is not registered for First Bank’s People Pay, they will receive and email or text to claim the payment. You can also send People Pay payments to recipients by entering their routing and account number or by using PayPal.

What information is needed to send money using People Pay?

To send money using an email address or text message, you need the name and email address or mobile phone number of the recipient.

To deposit funds directly to a bank account, you need the recipient’s name, bank account number and bank routing number.
To send funds instantly using PayPal, you need the recipient’s name and email address associated with their People Pay account.

How long does it take for the recipient to receive money?

Payments sent using routing and account number or PayPal payments are received in one to three business days. Payments sent after 9:30 PM CT are processed the next business day. For example, if you use People Pay to pay your friend for dinner on Friday night at 10:00 PM CT, the payment is processed on Monday.

Payments sent using email or phone number are received one to three business days after the recipient claims the payment. Recipients have 10 calendar days to claim their payment.

When are funds deducted from my account?

If you send the payment using the recipients routing and account number or send via PayPal, the funds are debited immediately after you send the payment.

Payments made using email or phone number are debited from your account when the recipient claims the payment. If the recipient does not claim the payment after 10 calendar days, the funds are not deducted from your account.

Does People Pay have transaction limits?

Yes, there is a per transaction limit of $2,000 and a per business day limit of $4,000

How do I cancel a People Pay payment?

Payments sent to a mobile number or email address can be cancelled by accessing People Pay through eBanking or the mobile app as long as the recipient has not claimed the payment. If the money has been claimed, you are unable to cancel.

Money sent using the recipients account information or PayPal cannot be cancelled.

Is there a way to keep track of the People Pay payments I’ve sent?

Yes, payments can be tracked by accessing People Pay through the eBanking or the mobile app.

Is there a fee to use People Pay?

Yes, there is a .50 per transaction fee (only applies to successful transactions).

Can I send money internationally?

No, payments can only be sent to individuals with U.S. based financial institutions or credit unions.

How will the recipient know money has been sent to them using People Pay?

The person receiving the money will be sent a notification to the email or phone number you entered in People Pay for the contact with instructions on how to claim it. You will be notified of the payment status to your primary email.

How does the recipient claim money?

Recipients will follow the instructions sent in the text message or email address. The recipient will decide what account they would like their funds deposited into.

What is auto deposit?

People Pay users, can set up a preference to have all incoming People Pay payments deposited into a single account. Once the recipient enables this feature, they will receive an email or text message indicating the incoming payment was automatically deposited into the selected bank account. This People Pay feature makes it faster and easier for recipients to receive their money.