COVID-19 | EMERGENCY PREPAREDNESS
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COVID-19 | EMERGENCY PREPAREDNESS

Let's Help Protect Our Community From Coronavirus, or COVID-19

What First Bank is doing

Consumers
  • First Bank Consumer Loan Relief Program
    • What is it?
      • Request for a 120- day deferral of loan payments
      • No late payment fees assessed during deferment period
      • No adverse credit bureau reporting during deferment period
      • Retain interest rate concessions for auto-debit loan payments during deferment period
      • PLEASE NOTE: Borrowers with funding availability on their loan, who want to maintain their availability, are not eligible for deferment. If deferment is requested, the availability will be frozen for the deferment period. This provision also applies to Home Equity Lines of Credit.
      • For First Bank Mortgage Loans, please click HERE.
    • How to Request?
      • Access the Consumer Loan Relief Form by clicking Single Owner or Joint Owner
      • Read the terms and conditions 
      • Acknowledge the form with DocuSign
      • Forms will auto-route to the Consumer Loan Relief team for review and approval  
      • Once approved, you will receive the final DocuSign agreement as approval.  Please keep this form for your records.
  • First Bank Mortgage Forbearance Program
    • What is it?
      • A forbearance plan is an agreement that allows borrowers experiencing a temporary hardship to make no mortgage payment at all during the plan’s term.
      • Suspend your monthly mortgage payment obligation for at least 3 months
      • Open the fillable PDF to read the details of the forbearance program, to request this program complete the information at the bottom of the form, save it and send to FBM.COVID19@fbol.com.
Businesses
  • Paycheck Protection Program
    • What is it?
      • $349 Billion program approved by the CARES ACT
      • Available to any small business impacted by COVID-19
      • Program goal is to ensure job protection for employees and certain other expense
      • Eligible recipients may qualify for a loan up to $10 million determined by calculations involving average payroll expense
      • Loan payments are deferred for 6 months
      • Loans can be forgiven if business is compliant with SBA guidelines
      • First Bank is a Preferred SBA lender
      • Program opens April 3 for Small Business and Sole Proprietors
    • How to Request?
Branches and ATMs

As always, the safety of our First Bank clients and employees is our highest priority. As such, due to the recent events surrounding COVID-19, First Bank has implemented added precautionary measures to help fight the spread of this disease and further protect our impacted communities. In light of recent events, we are implementing the following course of action:

  • Our branches and ATMs are cleaned daily as part of our normal course of business. We have increased those efforts by continuously disinfecting surfaces that are frequent points of contact, such as door handles, keyboards, PIN pads, ATM screens and many others, throughout the day.
  • Asking any employee with direct or indirect exposure to self-quarantine for the recommended period of time, while seeking medical attention from a qualified healthcare provider.
  • Educating our employees on COVID-19, encouraging self-monitoring for any associated symptoms, and asking employees to remain at home when ill.
  • Following the CDC's guidelines for prevention, including adhering to proper hygiene habits with the addition of maintaining additional cleaning and sanitation supplies at all locations.
  • Implementing our Business Continuity Plan (BCP) and alternative working scenarios should our communities be further impacted and the need arise. We are prepared to continue operations according to our business continuity planning (BCP) if necessary. Our BCP is very comprehensive and it is reviewed, updated and refined annually to ensure critical functions and services remain available to our clients.
  • Call our First Bank Service Center at 800-760-2265 on weekdays from 7 AM to 9 PM and on Saturdays from 9 AM to 5:30 PM (Central Time).

Stay Informed

Corona Image

New information regarding the COVID-19 is being released daily. We encourage our employees and clients to refer to the following, trusted resources as new information becomes available:

Stay Connected

Do we have your most current contact information? It’s important to be prepared, especially during times like these, so please make sure we have your current email address and primary phone number. To update, simply go to the "Customer Service" tab and click on "Manage Contact Information" to make updates. You may also call the First Bank Service Center at 800-760-2265.

 

Practicing Social Distancing? With First Bank's Consumer eBanking, You Can Bank Anywhere–Anytime.

Enroll your mobile phone or device in Mobile Banking!

You can access account information 24 hours a day, 7 days a week, from any touch-tone telephone! Click here for more information.

Need access to funds? Find the perfect card to fit the way you bank.

Homeowners access funds whenever you need them – and for whatever you choose. 

Make a Mobile Deposit anywhere and anytime from your mobile device!

Pay bills from your computer, mobile phone, or device!

Send money or make a personal payment using People Pay!

Set up transfers between First Bank accounts and other financial institutions!

Set up account alerts to be sent via email or text, manage contact information, set up eStatements, and order checks!

For an overview tutorial on the steps to get started managing your money and accounts online, watch the comprehensive Consumer eBanking video. If you’re an existing eBanking system user, click one of the six tabs in the video so you may learn how to utilize all of our online banking services, including Bill Pay, Account Alerts, and People Pay!