Card fraud can occur in a variety of ways from unauthorized use, skimming or card data compromises. First Bank continuously trends your account activity and looks for suspicious transactions that might fall outside of your normal spending patterns. If we find something suspicious, we will temporarily restrict your card and make attempts to contact you. Once we are able to validate the legitimacy of your transaction, we will reinstate your card.
If your card is lost or stolen, contact us immediately using one of the following telephone numbers:
- For First Bank ATM/Debit Cards, call 1-800-760-BANK (2265)
- For First Bank Credit Cards, call 1-888-295-55409 (for consumer credit cards) or 1-800-819-4249 (for business credit cards).
First Bank will never ask you to provide, verify or update your personal information by sending an email, a text or using a pop-up message or link. If you receive such a message that appears to be from First Bank requesting you to provide or validate personal information, DO NOT RESPOND.
First Bank representatives may call you regarding activity on your account or you may be contacted through our automated systems to verify transaction activity on your account(s), such as debit card or online banking activity. For your protection, we may ask you to verify your zip code and transaction activity.